Lift master garage door openers

Recently switched to Surety and I’m having trouble adding my garage door openers that were previously on my old Alarm.com account. Do they need to be removed from Alarm.com so they can be added to my new account? The old account was deleted

If the old account is actually terminated I think that is sufficient. I can have ADC get in there and take a look tomorrow if we need to but they’re closed now.

What model MyQ devices do you have?

I have two Chamberlain B970s