Kwikset Zwave Deadbolt Keypad Unresponsive

I can lock it with the keypad, but I cannot UNLOCK it with the keypad. I can unlock/lock it through the app/panel just fine. The keypad illuminates and beeps when you touch any button, but after typing in the code the lock is unresponsive. Any ideas where to start? I put in fresh batteries.

UPDATE: I reset the code and it works fine now. I should have started there to begin with.

Is this a new lock? Have you had access to it previously?

Keep in mind that to have lock access with user codes created in ADC they need to have Lock Access enabled. In looking at your account, none of the user codes listed have lock access.

Login to Alarm.com and click users. Edit the individual users and enable lock access, then save. Allow 5 minutes for each change.

It was not a new lock and I have used it for 2 years or so. I did not have user codes setup. I am going to check that out. Thank you!