I have recently purchased a Kwikset Z-Wave lock. Through alarm.com, I added all of my users to have full access to the lock, at all times. The lock does not acknowledge any of the users, and when you press the lock button on the lock, it beeps and will not lock since a user code does not exist. I tried adding the codes directly to the lock but after a brief period (maybe amount of time it takes to sync codes from ADC), the codes disappear out of the locks memory as well. The lock is about 13 feet from the panel and is in it’s original position from when it was learned in the panel. I’ve also did network rediscovery, removed and added the lock back to the panel, and verified my ADC settings.
When I manually enter the codes into the lock, for a brief period The lock does work with the codes and notifications from alarm.com indicate the correct user entering the code. I just think that when it tries to resynchronize the user information, the lock drops all of the codes but it never pulls the set of codes from ADC, thus all codes are gone.
Alarm is a GC2, plenty of cell signal. All of my zwave devices have not been moved and have nice fresh batteries and are communicating properly. Any ideas? I’m at a loss. I’m a IT engineer and amateur radio operator and have a rather extensive background in anything electronic, but this dumb thing is stumping me.