I just moved into a house with an IQ panel and a few sensors. I have the panel set up and can control the kwikset front lock from the panel but in the app under sensors it says “Front Door Status Unknown”. I thought there would be a way for me to remotely lock and unlock my door from the app but can’t figure out why it’s not showing up in the app.
To view automation devices in Alarm.com a service plan supporting automation devices is needed. It looks like you are using the Protect plan, which does not include automation. Switching to Complete would include support for devices such as Z-wave locks, lights, thermostats, etc. You can adjust your plan in the system manager here at any time.
Plans are described on this page: