Not giving up but for today I’m stumped. I’m enlisting some help from Alarm.com and will follow up when we have something.
I’d say it’s a defective lock but since you have 2 that seems unlikely.
I appreciate the assistance and I’m more that willing to exchange at Lowe’s
The last thing Alarm.com is recommending (and would be the last thing I would try before trying a new lock) would be to reset the 2GIG Z-wave controller.
This would make it so you would need to relearn in the other Z-wave devices on your system (looks like there are 4 others currently) so you would want to use the remove device then add device functions after the reset on each Z-wave device.
To perform the reset: go to Services > Z-wave > Wrench Icon > Installer Code > Advanced Toolbox > Reset Controller.
Any luck after the reset?
Finally tried this still no luck might go buy new deadbolts again. is there a better model?
In general I always strongly recommend using a model with 10 buttons instead of 5.
They may print two numbers on each button, but that doesn’t mean anything, it is using a code made up of 5 different options.
This ends up being a huge difference in the possible number of combinations.
A four digit code with 5 possible buttons is 625 total combinations.
With 10 buttons it becomes 10,000 combinations.
Most lock models use 10 buttons (or a touchscreen with ten numbers). The Kwikset 914 is a similar push-button option with ten digits.