Keypad 1 Malfunction Message

How do I remove the Keypad 1 malfunction from my keypad screen and my online screen?

Keypad 1 would refer to a PAD1-345 or a TS1 Secondary Touchscreen.

The Malfunction will continue until the underlying problem is resolved or the Keypad is removed from the system.

It looks like this account has a TS1. Is the TS1 currently powered and functional?