Just switched over from Brinks, need help adding garage door opener

Support
1

I have the LiftMaster MyQ feature added to my account but I don’t see the option to add my garage door opener from the app > Add Device > Garage Door. I only see Aladdin Connect and OHD Anywhere. Where can I go to add my Chamberlain MyQ garage door opener?

2

Looks like you do have MyQ recently added. I would recommend logging out of Alarm.com then log back in, this may be necessary to view the change.

I would also recommend checking this on the Alarm.com website. Settings > Manage Devices > Add Device > Garage

3

Got it, so when trying to add the opener on alarm.com it is telling me that it’s registered to another account and to remove it from MyQ. When I go to MyQ it’s not on my device list and when I try to add it, it tells me it’s linked to an alarm.com account and to use the same email as I used for alarm.com… I am using the same email and I am still not able to re-add this thing to my MyQ app or alarm.com…

4

Was able to get it cleared out via MyQ. I hung up on the initial MyQ tech support person and called back. Got a more competent tech the second time. I am writing up what we did below so people can find solution in the future.

  1. They had me factory reset the Smart Garage Hub (press and hold gear button until blue light blinking, release, do it again until beep).
  2. Then on my iPhone they had me connect directly to the MyQ network called MyQ-XXX. 2a) They had me turn off limit ip tracking.
  3. Then while connected to the local MyQ network, they had me navigate to setup.myqdevice.com. There I was able to manually connect the Smart Garage Hub directly to my home wifi network.
  4. After these steps, my device was esentially unlinked from any previous ADC/MyQ account setups. From there I was able to add my Smart Garage Hub through alarm.com.
5

The factory reset was the necessary part there. Was likely a bug preventing the registration data from clearing in the hub.

Steps 2 and 3 are a way of connecting the MyQ Hub to wifi without registering the hub to a MyQ account. Those were actually the original instructions they used when the hubs first came out.

Chamberlain updated their process and changed the instructions a bit to include MyQ registration prior to the network connection, which is ok, but you just have to delete the Hub from the MyQ account afterward before connecting to ADC.