I seem to be having some problems with my TS-1 keypad as of late as was hoping you could be of some assistance.
Back on January 2, I got a message during the day that the keypad had some type of malfunction. This error cleared itself later in the afternoon without any intervention. Upon my returning home, I checked all connections (power, etc) to ensure they were all fine.
Everything appeared OK until last Evening when my Wife returned home. When she opened the door and went to enter her disable code, the entire display was flashing on and off making it impossible to enter her code, so she had to run to another part of the house and enter it on the main panel.
As of this Morning, the keypad appears to be functioning fine once again. My worry is that there is some internal problem with the keypad which will cause these types of things to happen again. Would it be possible for you to send me another TS-1 in exchange for the one I have?
Any insight/advice would be appreciated. As always, thanks in advance for your prompt attention and response.