The users listed on the website are not staying in sync with the panel. One user appears on the website, but does not appear on the panel.
When I change the name of the user on the web interface, it will change initially but at some point reverts to “user 4” or “user 5”. I have tried deleting all of the users except the master user and re-adding the users from the panel and initially all will be well and they will appear correctly in both places, but after a day or 2 all the same problems arise.
One user appears on the website, but does not appear on the panel.
Records indicate that this user does not appear to have panel access in Alarm.com which would account for this user not appearing on the panel.
When I change the name of the user on the web interface, it will change initially but at some point reverts to “user 4” or “user 5”.
This is a known issue with the launch firmware on your panel. You will want to update your panel’s firmware, the most recent version can be found here.
Firmware updates can be performed via a USB flash drive.