TSB #: 241014 POWERG PIR CAMERAS - IQ PANEL 4, IQ4 HUB, IQ4NS - 4.5.1
Overview:
Qolsys has recently discovered that IQ Panel 4, IQ4 Hub and IQ4NS panels utilizing PowerG PIR Cameras (PGx934(P), NEXT CAM PG2, NEXT CAM K9-85 PG2, BW-IRC, BW-IPC, PGx944, TOWER CAM PG2, BW-ODC, PGPx934P, NEXT CAM P8Mx), and that have upgraded the panel firmware to v4.5.1, may encounter an issue where PowerG PIR Cameras are draining the batteries at a higher-than-expected rate.
If you utilize PowerG PIR Cameras, it is recommended to not update panel firmware to v4.5.1.
Interim Resolution:
If you are experiencing this issue, the following should be done:
• Arm the system to Away. Wait 30 seconds. Disarm the system.
• Assign ALL PowerG PIR Cameras on the system to Away Groups only (17, 20, 25 or 44). Do not use Stay or Night arm Groups.
• Change the Settle Delay Timer to Zero (0) seconds.
• These settings may be changed remotely from Alarm.com
Resolution:
This issue will be addressed in an upcoming firmware release.