I’m trying to add Linear/Iris GD00Z-1 garage opener to my alarm.com account. I have successfully added the device to the 2GIG panel however I can’t get past the setup portion on alarm.com. I go to emPower - Garage - Add new device - non-MyQ-Enabled garage door opener - select Linear - Locate the test button on your door sensor. This is where I get stuck. I hit Continue and try pressing the only same button on the opener that I used to pair it with the panel to no avail. What’s confusing is that the instructions refer to and show the test button of the Liftmaster door sensor.
Happy to assist!
There are a couple of issues to sort out here. First, the GD00Z-1 requires your 2GIG panel to be at firmware version 1.13 or above for full functionality. Records indicate that your panel’s firmware is at 1.12.
Second, as this is a z-wave device, it only needs to be learned into the panel not through Alarm.com. The Alarm.com step-by-step garage setup is for Liftmaster/Chamberlain MyQ devices only. When it asks about a non-MyQ device, that is referring to non-MyQ overhead controllers to use with the universal hub (821LM).
Z-wave devices would be learned into your panel directly under services - z-wave - wrench icon - installer code. Once properly installed and enrolled at the panel it should populate properly in your z-wave network
The most recent firmware version for your panel is 1.17, and there are a couple ways to update your firmware. First would be an OTA (Over the Air) update. This is incremental and incurs a $10.00 data charge each time. If you have a Go!Bridge installed, OTAs do not incur a data charge. Note that the OTA process can take anywhere from 3-12 hours to complete.
Please contact customerservice@suretyDIY.com to request an OTA. Be sure to include your Verbal Admin Password, for account verification purposes, when making this request.
Alternatively, you can use the 2GIG USB Update Cable to update your firmware via a PC. Instructions can be found via the previous link.
Hello,
I have finally gotten around to do this. Upgraded firmware on the 2GIG panel and was able to pair the garage opener (ID42). However I’m having mixed luck with operating it. What I get a lot of is time outs when sending close/open commands from different iOS devices with the newest alarm.com app, whether on WI-FI or on cell network. Attached is the screen cap.
Logs on alarm.com don’t give me much granular detail. How would one go about troubleshooting it?
Thank you.
After having run Z-WAVE network re-check GD00Z-1 appears to be working at the moment.
On a related not I can I remove the disconnected Lift Master 821LM from the panel?
Running a z-wave network rediscovery is always an important step after installing a new z-wave device. Since its a mesh network, the rediscover allows the system to repair routes and find active devices.
On a related not I can I remove the disconnected Lift Master 821LM from the panel?
MyQ devices cannot be deleted on the user website currently, however we would be happy to help. Please confirm if you would like us to remove the MyQ hub and opener from your account
Thanks for the prompt reply. I have done network rediscovery quite a few times since I’ve added the said opener a few weeks back. It just hasn’t been a responsive as the Lift master was. Are there any hacks or firmware updates available for GD00Z-1 to make it work correctly at all times that you know of? The distance is relatively short and there are no major obstacles between the panel and the opener.
Sure you can go ahead and remove MyQ hub now. What is the process if I decided to add it with another garage door?
How was the Z-wave Garage Opener added to the network? Did you leave the panel in place and learn it in from its permanent distance?
The model of Linear Opener you are using may not support network wide inclusion, so the pairing process may appear successful at first but if learned it at too far a distance, the pairing process may not have fully completed.
You can unplug the panel’s power supply, run the panel on battery and bring it to the device, remove and relearn it into the panel, then re-mount the panel, plug in the power supply, and run a network rediscovery. Does this resolve the intermittent nature?
If not, what is the rough distance between the panel and the Linear opener? Are there any large metal objects between or near the opener and the panel? (Is it working when the car is not in the garage and failing when the car is in the garage, etc?) Are there any repeating nodes like light switches or plug-in modules between the panel and opener?
We’ve gone ahead and sent a command to clear the MyQ hub. To re-add a MyQ hub to your account, Alarm.com provides a step by step guide on the Alarm.com website Garage page. It will walk you through selecting the correct models and openers to reconnect the hub if you wish. This video can also help with that process.
The way I paired it, I brought GD00Z-1 over and placed it two feet from the panel. Once it paired, I tested it a few times then took it to the garage and mounted. I have actually done the removed / pairing process a few times and now I’m having some doubts about its reliability. There are three Z-VAWE on/off switches in the same garage that work instantaneously and in theory are expending the mesh network.
Thank you
The way I paired it, I brought GD00Z-1 over and placed it two feet from the panel. Once it paired, I tested it a few times then took it to the garage and mounted.
There are three Z-VAWE on/off switches in the same garage that work instantaneously and in theory are expending the mesh network.
As long as a network rediscovery was run after installing the GD00Z in its permanent location, yes that should be fine and I wouldn’t expect general issues. It sounds like you might have already from the description above, but to be certain, did you run the rediscovery with the GD00Z in the garage?
Just to clarify, there is a difference between the “Check Network” and “Rediscover Network.” Rediscover Network is what you want to use. This video shows that process.
Check Network will only scan the network for failed nodes and current status, it will not remap routes, which is necessary when learning near the panel then moving the device.
Is there any pattern to the failure? Is it more likely to fail with the car in the garage? Is it entirely intermittent without pattern? Does the opener operate from the panel but not the app?