Issue with GC3 Z-Wave devices not communicating

Happy to help!

How often are you losing signal with your locks and your tstat? Have you always had intermittent connectivity issues with these z-wave devices?

Have you added anything new to your system recently?If so was a z-wave network rediscovery run?

How much distance is in between each of your z-wave devices?

History shows more recent activity with z-wave locks, are you still having issues with the locks?

I do see a couple Malfunctioning Z-wave devices (Nodes 13 and 14) do you have the make/model of these devices?

Lastly, I notice that your firmware is a bit old and it is advised that you update to the most recent version of 3.1. It can be found here. As a reminder, firmware updates for the GC3 can be performed via USB Flash Drive. Directions can be found below should you need them:

  1. Download the firmware update file.
  2. Save the firmware file to the root directory of a USB flash drive.
    Note: The USB flash drive must have only one partition
  3. Plug the USB flash drive into the USB port on the top of the GC3 panel.
  4. You will see a notice that there is a new firmware to install. Select Update
  5. Enter the Installer code or Master code. The GC3 will install the update and restart