Is there a technical support phone number?
No, Surety tech support is performed online. This is our dedicated support website, which is the best place to address questions. You can post publicly here or send private messages to our team if you need to relay sensitive info. Experienced technicians directly respond.
Im having trouble Transferring my Monitoring I get an error message about the I am EI number being linked to another alarm.com column which would be correct because I’m switching from Brinks Sisters paid for how do I fix this
An Alarm.com IMEI can only be assigned to one account at a time. If your panel is currently connected to an Alarm.com account through another service provider, your current Alarm.com account must be cancelled before normal activation can be completed on our website.
because I’m switching from Brinks
There is an alternate transfer option, which is a different process, but that is not often used and whether or not it can be done completely depends on the alarm company controlling the current account, as they must agree to and perform steps for the transfer. I have never heard of that company agreeing to a transfer.
Cancellation of the current Alarm.com account must be completed before activation can occur.