The user management function on the IQ5 panel does not update correctly, and does not sync with the App or alarm.com web site - have others run into this problem
Are you creating new Users directly from the panel? Does anything get pushed to Alarm.com when doing so?
If adding users to the panel, it is typically recommended to do so via Alarm.com through the Users tab.
I make changes on the panel and no, they do not push correctly
Johnson Controls says the User Update function on the IQ5 isn’t working properly - I make updates to the panel using either installer or master codes and they do not take correctly, and do not sync with the web site or iPhone app, so everything is out of alignment - wondering if others have had that issue
I dont believe we have seen this through testing, and I’m not showing anyone bring this up previously. I’m not showing an active service account through Surety so I am not able to confirm any settings, have you brought this up with your service provider?
Are you running into this error on launch firmware or have you updated to the latest 5.0.2?
Does this only occur when creating new Users from the IQ Panel 5? If you change existing codes or make other changes, do errors occur?
Have you done any specific troubleshooting at the panel to resolve this issue?
Thanks, Tyler. Melaleuca Home Security is aware and they told me the IQ5 manufacturer has acknowledged the problem. I am a Systems programmer for mainframes, so I am well aware of keeping systems current - Yes, I did an upgrade right away. It happens when updating codes for existing users, and btw, the Admin user disappeared yesterday all by itself. I am waiting on Melaleuca to tell me when a fix is available, in the mean time, figuring out codes, since they do not show, is tough