what I’m curious about is why the alarms sirens were unable to continue sounding and entered a low battery mode.
I am trying to get confirmation from Qolsys on this, but I would expect this behavior in this case I think, given that the primary function of the detector is for life safety purposes as a fire detector, the secondary siren function shouldn’t be able to unexpectedly fully drain the battery under siren usage.
after we triggered the panic, the monitoring station did call, and although we explained what was happening, what ended up going over to police dispatch could have been foregone as a police emergency.
When a Panic alarm comes in operators dispatch first, then call contacts to notify. Dispatch may or may not be able to be cancelled after depending on the timing and police department policy. See the default monitoring procedure post below for operator handling expectations based on the type of signal: