Apparently I have an older model IQ2 because it does not wake up just by touching the screen.
Send an email to customerservice@suretyDIY.com referencing this thread and provide your desired shipping address. Qolsys will be able to factory update the unit so that you can update in the future.
Thank you Jason. I just sent the email. Do they send me a software update on a flash drive or something? Or do they send me a shipping label and I send them the unit? Thx.
It’s a special warranty case where they will send a label.
They’ll need to update it at their site.
Thx for the help and info.
Not a problem 
So I received my IQ2 back from Qolsys, and I cannot get it to pair with the main panel. The software version on the IQ2 now says 1.6rc13. The software version on my IQ main panel says 1.5.3-ADCS 4.3-ADCL 4.3. Every time I try to connect using the IQ2 IP address is says “operation failed”. My IQ2 is showing connected to my wifi. I’ve done a master reset on the IQ2 and I’ve rebooted the main panel. Guidance please?
Contacting Qolsys. I don’t think 1.6 is available quite yet, but I could be wrong.
Looks like it’s a mistake. You should receive tracking. New one from manufacturer on its way.
Ok thank you. Will I be sending the old one back once I receive the new one?
Yep, label will be included I am told.
Thx
Just a heads up, I never received tracking on the new IQ2 panel before the holiday weekend. It still might be on its way, but I never received tracking. Thank you.
I know the part was sent end of last week. I’ll make sure they send tracking. Did you check spam just in case?
Yes I did. But that doesn’t mean I couldn’t have missed it somehow. Thx.
Alright, I was told it would be sent Friday. They weren’t able to get it out for pickup before the holiday, though, I’ve been informed today. I apologize for the confusion, that’s why you hadn’t seen tracking.
Let me know if you do not get the tracking email.
Just received tracking. Thx.
