Current IQ2 with Telus labelled alarm.com app doesnt seem to push towards photo to phone for notification when someone disarms system. Is this in the works to change?
I am not aware of any issues with Telus and this issue in particular.
To confirm, is Disarm Photos enabled locally on the panel? (Settings -> Advanced Settings -> Installation -> Camera Settings)
Has a notification been created in Alarm.com? Under Rules -> Panel Camera Disarm Image Uploads. Ensure that a recipient has been selected and the Rules is saved and active.