Hello
Had a power outage and both iq remotes were stuck on a screen showing 4 penguins . One resolved itself and the other has not. Powering off and on only results in shutting off the screen and turning it back on to the 4 penguins - is there a way to do a hard reset or fix this issue?
Thank you
Factory reset requires access to the software UI.
I don’t recall seeing that on the latest IQ Remotes. So that we can best assist, can you confirm the model number of your IQ Remote? Is it the QW9102? 9103? or 9104?
Looks like it is getting stuck during boot up. The first step I would try here, counter-intuitively, is an extended power down. Power off the IQ Remote for at least an hour, then try another boot up.
Hello
Its a 9103. Will try the power down for an hour or so. I was wondering if unplugging at letting the battery run down would allow for a reboot?
thank you
That would actually be the next suggestion, we’ve seen that have an effect in some cases.
