I just received my IQ Remote and started the pairing process. After initial pairing the remote went through a 20 minute process of download, install, reboot, repeat.
I thought for sure it was in a boot loop, but as I opened the Surety Support site I noticed the most recent reboot took a lot longer, and then it booted to the correct remote screen.
So if you are installing a Remote and you think it’s not working, be patient.