IQ Remote PowerG Secondary Panel - Nighttime LEDs Not Showing

[tfaillaci (AlarmDIYN00b)]

Hi - I recently upgraded the main panel and the second panel to firmware ver. 4.4.2. Prior to upgrading, I had setup a nighttime setting to turn off the display from 10pm - 8am everyday, but to keep displaying the LEDs (green or red) indicating whether the alarm was armed or not. After upgrading the panels, the secondary panel will not display the LEDs from 10pm-8am. The nighttime mode settings in the photo frame dialogue window is set to only turn off the display; the voices/chimes/LED’s are all unchecked. Any advice to get the LEDs to display again at night? Thanks!

[tyler (Tyler G)]

Looks like this issue has appeared prior to 4.4.2.

IQ Remote PowerG: Status LED goes off with screen since OTA update

Yep, exactly. So, as a temporary solution I’ve changed the photo frame setting to display the clock instead of go off and now the LED stays on. It’s so weird. I’ve switched it back and and forth. The behavior remains consistent. I’m 100% sure it was today’s update that did this. Hopefully a patch can fix it soon.

Currently there is not a workaround for the issue. It has been reported to Qolsys and may be resolved in an upcoming FW

[tfaillaci (AlarmDIYN00b)]

Thanks for the response and providing the link. Totally missed that thread when I searched earlier. Will keep my eyes peeled for a new fw version in hopes of it being resolved.

[Bink]

Hey @tyler.

I’m new here, but what’s the best way to voice our dissatisfaction with this to Qolsys directly? This bug has been outstanding for quite a while now and I rely on this for peace of mind; a quick glance at the panel to know my alarm system’s status is FAR more awesome and simple compared to grabbing my phone and opening the app to simply determine my system’s status.

The worst part here is the LED appears to be inoperable often when the display is off and I consider this simple “always on” light to be a valuable feature of the panel itself; I shouldn’t have to rely on an app and alarm.com for something so simple.

Cheers.

[tyler (Tyler G)]

I’m new here, but what’s the best way to voice our dissatisfaction with this to Qolsys directly?

For the most part, Qolsys only deals directly with Dealers, not end users. However, contact information for Qolsys can be found on their website:

https://qolsys.com/contact-us/

This particular issue has been reported. When addressed, fixes like this are included in firmware. While I cannot say for certain when the next update will roll out, we post them in the thread below, along with patch notes and update instructions.

Qolsys IQ Panel 4 Firmware Release Information

IQ PANEL 4/IQ4 HUB/IQ4 NS - 4.4.2 SOFTWARE UPDATE Fixes/Improvements: Fixed an issue where certain hardwire panic buttons using a PG4945 transmitter, and where programmed as Auxiliary Pendant, Group 2, could generate a daily alarm signal. Text to speech (TTS) changes in Spanish (Español, España). Compatibility for PG8935 firmware version 6.70. Addresses an issue that could cause a false alarm. Keyswitch option removed when language changed to Italian (Italiano, Italia). Corrected an issue t…

[tyler (Tyler G)]

This should be resolved as of FW 4.5.0

Qolsys IQ Panel 4 Firmware Release Information

IQ PANEL 4/IQ4 HUB/IQ4 NS - 4.4.2 SOFTWARE UPDATE Fixes/Improvements: Fixed an issue where certain hardwire panic buttons using a PG4945 transmitter (Model not compatible with Surety systems), and where programmed as Auxiliary Pendant, Group 2, could generate a daily alarm signal. Text to speech (TTS) changes in Spanish (Español, España). Compatibility for PG8935 (Model not compatible with Surety systems) firmware version 6.70. Addresses an issue that could cause a false alarm. Keyswitch op…

[tfaillaci (AlarmDIYN00b)]

@Bink

I’m new here, but what’s the best way to voice our dissatisfaction with this to Qolsys directly? This bug has been outstanding for quite a while now and I rely on this for peace of mind; a quick glance at the panel to know my alarm system’s status is FAR more awesome and simple compared to grabbing my phone and opening the app to simply determine my system’s status.

The worst part here is the LED appears to be inoperable often when the display is off and I consider this simple “always on” light to be a valuable feature of the panel itself; I shouldn’t have to rely on an app and alarm.com for something so simple.

Hi Tyler - thanks for the update above! Also would like to confirm that I was successful in upgrading the firmware and it resolved the nighttime LED issue. Thanks again.