Hello,
From the manufacturer, weather is available during WiFi enrollment, which is why it was encountered during this time.
Weather information is pulled from the zipcode on the account through Alarm.com. I have confirmed the zipcode for the panel programming matches the one on file.
From previous discussions, with Firmware 4.4.1 there has been some troubles with weather that have been noted.
Your panel is currently running firmware version 4.4.1. The latest available firmware is version 4.5.1, released August 2024. You can refer to the Surety Support Forum linked here for a guide on updating your panel. This will ensure the panel is utilizing the most efficient communication methods and eliminates any known issues.