It has been turning off randomly. I checked voltages on the PS and cable inspection appears fine. The battery shows 100%. I even tried a complete factory reset
How long has this been occurring and how often does it happen?
Typically power issues are related to a power supply not supplying the correct voltage or internal hardware failure, provide the cable is connected firmly to the power supply and is making connection to the panel.
Since it runs on Android, I still think it may be a software glitch. Either it didn’t download an update, or the last updates had glitches.
Records indicate the main panel is on outdated firmware, steps on how to update can be found below. The IQ Remote must be connected to the main panel and powered on in order be updated. However, intermittent power issues are not something we have seen previously regarding a firmware update.