Hi I am having troubles with my remote panel. It is stuck in a “Trying to Connect” loop. I upgraded the main panel software and rebooted it and did a Main Reset on the remote panel.
Tried setting up a dedicated 2.4 gHz SSID, created intraVLAN firewall rules to allow traffic between the fixed IP addresses I set on the same SSID and even connected using the Qolsys access point. Same issue persists.
If you performed a main reset on the remote, you may need to delete it from your main panel and then learn it back in.
Once it’s learned in, it may perform a software update and reboot at least once.
Sorry forgot to mention that I did delete it to no avail.
Can you try enabling the panels access point by swiping down from the main page > Installation > Devices > Wi-Fi devices > Access Point Settings > enable access point
Then connect the secondary keypad to the panels access point and add it through programming. If it works, it ay be something with your interVLAN firewall rules that is not letting it connect successfully.
Depending on the distance between the two, you may need to remove the remote from it’s location and get it closer to the panel.
Yes I tried that and successfully connected to the SSID but the remote panel kept looping “trying to connect”
What is the part number of the secondary keypad?
Is this the IQ remote - PG?
If it is, have you tried connecting it with PowerG?
Hi guys.
I’m having the exact same issue. Just noticed my remote was stuck on “trying to connect”. I tried everything listed in this post including factory resetting the remote, rebooting the main panel, reconnecting WiFi, etc. I cannot get these to connect via WiFi at all for some reason. This had been rock solid for months. No WiFi network changes and no recent qolsys updates.
It did connect via PowerG with no issue but I really don’t like that since I don’t get scenes or video when it is not WiFi connected.
But a few minutes later this error popped up on screen on the remote. And keeps coming up every few minutes
“PowerG patch upgrade failed”
I also tried manually doing the IQremote PG Upgrade and it fails as well
Any ideas?
PS/Editorial Comment: Wow… this thing has a huge delay arming/disarming when connected via PowerG. I don’t like it and need my wifi back! lol
Update: I believe I solved it, but I’m not 100% sure how/why.
When I spun up the local AP on the IQ 4, the IQ Remote would connect directly, which led me to suspect my wireless network.
I’m lucky in that I do have a test lab here with another IQ 4 on a separate network. In the lab, I could get the IQ Remote to connect with no issue to my test IQ4. Diving into the differences in the wireless networks, the only differences were: (Note: the network is all Ubiquiti)
I moved my production IQ 4 into a different wireless network that had PMF disabled, and now Wifi connection to the IQ Remote is working!
How it worked previously I do not know. Maybe because PMF was set to optional, it finally ‘took the option’? Don’t know. In any case I do have a dedicated IOT network which is where the IQ4 is now. For some reason I had it on my production data network and honestly I don’t know why I did that during the original installation. I’ll have to wait to see if anything breaks with the change of network.
In any case, I think this is resolved, and hopefully this info helps someone else out.
Thank you!
I would bet the WPA3 would be the issue. I don’t think the IQ Remote PG supports WPA3 (I don’t believe the IQ Panel 4 does either). I am not sure about the PMF setting, but I think I would expect WPA3 to cause an issue.
Thank you for the detailed follow up, it will certainly assist other users.
