I have an IQ panel (the older one, not the IQ Panel 2). I just bought a new Schlage BE469ZP. I cleared the Schlage from the IQ Panel with no issue at all, the Schalge lights up green and the IQ Panel acknowledges a successful clear.
However, when I go to pair the two together, the following happens:
- Schlage lights up green, indicating a successful pair
- IQ Panel continues searching, as if no pair device was found
- The IQ Panel stop searching and displays a message that says, “Could not retrieve manufacturer information. Please pair again”.
I can’t find anything online at all that mentions this “could not retrieve manufacturer information” message before. Not sure where to go from here.
Any advice would be greatly appreciated!