2 related issues:
When exiting:
-Tap panel to disarm
“Select arm system type”
-Press Arm stay / away
“Arm Stay / away” system is now armed
-Arm select screen stays and there is no option to quick exit.
Cannot disarm from panel, & have to remote disarm from phone.
When entering while system armed:
Open door & trigger sensor there is no audible countdown delay, & I’m unable to disarm from panel.
Tapping panel screen does not respond.
Have to remote disarm from phone.
I’ve already checked delay settings / sound settings and nothing has changed / everything is the same from before this incident.
First thing I would do is try performing a panel reboot. You can do this by swiping down from the main screen > Settings > Advanced Settings > Code > Panel Reboot and agree to the reboot. Test system once system has booted back up.
The whole screen does work correctly when disarmed, correct? There are no touch dead spots?
Have rebooted twice already.
Did not resolve.
Other functions on touch screen work fine.
(No dead spots)
It’s really difficult to explain without showing a video of the behavior.
What software version is your panel on?
Qolsys mentioned to me this is something they see on older software versions. You can try updating to the latest version. Depending on what version you’re on, you may need to update by increments. Instructions to update are on each of the firmware release update. Make sure you follow the instructions by writing in the patch tag.
No software updates are showing available when I navigate to firmware updates.
Current version is 4.4.1-ADCS 11.12.3
Build rc0006_20230922
The patch tag must be entered when you try to update firmware. When updating to 4.5.2, you need to enter the patch tag iqpanel4.5.2
Patch worked!
Thanks so much!
