IQ Panel 4 - Camera stopped working

How do I get support for Qolsys IQ Panel 4? My panel’s camera just stopped working. It should be covered under warranty, right?

Hey there, welcome to the forum!

Happy to help with the warranty on this one if it turns out to be a hardware issue.

To figure out what’s going on, can you let us know what you’re seeing with the camera? For example, no image on the panel, no images or clips showing up in the Alarm.com app, or something else. Also let us know if you’ve tried anything so far.

On the screen showing the WiFi status, it shows “Needs Attention”, and on the System Health Results check, it shows the Panel Camera with an alert status. When you tap the Panel Camera alert, it shows “Panel Camera Not Working”.