IQ Panel 2 suddenly dead

Support
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1

Like the title says my IQ panel 2 is dead.

I got a notification from alarm.com that the panel had not responded in 4 hours. I went to my panel and it was completely off, I’ve tried all possible ways to power it on.

I’ve tried just battery power, just AC power and both. I’ve tried disconnecting everything and then trying it all again.

Every troubleshooting step I’ve tried has failed, I’ve also tried holding the power button down for all intervals of time up to a whole minute.

I’m hoping there’s something else I can try since of course I’m going on vacation in 2 days and this happens…

2

Given the urgency, there are some simpler possible causes to rule out. Hopefully one of these is the issue and it is an easy fix.

I see a low panel battery report prior to it ceasing communication. This would suggest power was actually lost to the panel for a while. Just to be sure, can you check to make sure that outlet where it is plugged in is getting power and no breakers are thrown?

Can you power something else off that same power receptacle where the panel is plugged in?

If the receptacle is fine and providing power, you may have a failed power supply or damaged wires.

Double check the panel power supply plug. Do the wires look damaged or loose at all? If so, try reattaching them firmly to the power supply terminals and plug the panel back in.

If there is no change after that, do you have a multimeter that can be used to test those power supply terminals? It could be a failed power supply.

3

I got out the multimeter and I’m getting 7.5V at the transformer but on the board it was fluctuating a lot so I reattached the wires to the transformer and now I’m showing some signs of life, I have a blinking red light!

4

After charging up a short time, try powering on the panel. Any luck?

5

No luck it won’t power up, no more lights either.

6

Did you test the voltage on the wires with the power wires dsconnected from the IQ Panel? If not that would be one more thing I would check, specifically when they are not connected to the panel board, just the transformer at the other end, to check for inconsistent or lower readings that might suggest cable damage.

How long is the power cable?

7

I’m getting 7v at the board and at the end of the cable. The cable length is 8 feet.

8

Since you worked on the cable and mentioned the light showing on the panel, have you tried powering it up without the battery connected?

If not that would be what I try next, just in case the battery is failed.

Are you able to power it up at all on just power supply now?

9

Without the battery same result, it’s not powering up.

10

That is sounding like the fault is in the panel unfortunately, it likely means a replacement is necessary. The IQ Panel 5 here or IQ5 Hub here are the current models, but used panels can be found online as well.

11

There is a backup restore process, your panel had sufficient firmware version to support this process, which would be able to restore your sensor settings to a new panel:

12

Hello…I pretty much am going through the same thing with my panel. I am looking at the IQ Hub 5. How do I know which legacy card I need?

13

The system on file has PowerG and 319.5MHz radios. If going with the IQ 5 Hub, that already includes PowerG but you would need to add the IQ Card 319.5MHz QC0001-840 in order to use 319.5Mhz sensors. However, I am not showing any security sensors paired to your system.

14

I ordered a new battery to test out before buying a whole new panel and now my panel works again.

I’ll probably end up changing the panel in the future but this buys me a little more time.