The communication between the panel and Alarm.com typically needs to be jump-started by performing a cell test. If you don’t have any codes for the system and are unable to perform a cell test, Qolsys panels can typically start communicating without one. You will not be able to log into Alarm.com until the panel has communicated with ADC.
If you have a code for the panel, steps to perform a cell test can be found here.
If you do not have any codes for the system, then it is recommended that you perform a power cycle to start the communication instead. Steps to perform a power cycle can be found below.
Once the system has communicated, you’ll be able to log into your Alarm.com account. You can view or change the master code by looking under the Users section of Alarm.com. The installer and dealer codes for the system can be reset using the System Manager section of your Surety account after you’ve logged into Alarm.com for the first time.