IQ 2 Panel Time Out

Support
1

My panel is not communicating with the tower…It says time out. Is there something I can check? Is this a bad module or panel?

EDIT: I just tried logging into my account for Alarm.com and my login isn’t working. Is this related? Do I need to wait for my new Alarm.com account to be activated? (I just signed up 20 minutes ago)

Thanks!

2

UPDATE… Iam updating the latest software. I hope this fixes it.

3

If the cellular test is failing, power cycle the panel to troubleshoot:

To begin:

  • Disarm the System
  • Navigate to Settings > Advanced Settings > Power Down
  • Once off, unplug the power supply from the wall
  • Open the panel and disconnect the internal battery
  • Leave the panel completely off for at least 2 minutes
  • After 2 minutes minimum, plug in the battery and power supply
  • After boot up, wait 5 minutes and check signal strength/run cell test.

If you are updating firmware, do not power off the panel, wait until the update is complete before power cycling.

4

Once the cell test is successful follow the steps to finalize account creation in the System Manager tab of your Surety login.