I understand your frustration.
To clarify, the monitoring station will be asking you for a verbal password associated with your 24/7 Professional Monitoring account. These are set up through the Surety website when you first activate service. They can always be reviewed/changed through the Surety website (System Manager).
- Universal Password (required) - This password can be used by all contacts and is the all clear password for alarm events. Given to identify when speaking with monitoring operators.
- Individual Contacts can be given an individual verbal password. If no individual password is selected, the Universal Password can be used.
- Duress Word (optional) - Duress Password used in hostage type situations. When given to operators during an alarm event, this password results in police dispatch. Verbally this will be treated as an all clear.
Your Alarm.com Login and User passwords are login credentials for the Alarm.com website and mobile app. Monitoring Station operators will not be asking for these login credentials.
Pin codes (Installer, Dealer, Master User, User etc.) are numerical codes used to access panel programming or disarm the system.
More information on how to use 24/7 Professional Monitoring can be found in the guide below: