Integrate hqp7-2 to adc

Support
1

integrate hqp7-2 to ADC account link but cannot add devices to account

after link ADC and Lutron, it shows account link

open customer Lutron app adds devices after select click save pop up error message (cannot add devices 0

2

The error you receive is on the Lutron app when you are adding the devices? Or are you having issues having them appear on the alarm.com app? Are you able to control the devices on the Lutron app? I believe when adding them they should appear automatically on the alarm.com app.

3

The error I receive is on the Lutron app when you are adding the devices

4

Can you send us screenshots of the error that appears on the Lutron?

Thank you

5
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6

I am not seeing any additional steps after linking them together to add them to alarm.com. I believe they should be added automatically.

Can you try power cycling your phone and your HomeWorks device? To confirm, the firmware on it is 5.1.0 or above correct?

I would try calling Lutron technical support to see if they have any additional troubleshooting steps.

Lutron - 610-282-3800

7

thank you
I call and upload support file to Lutron, hope hear from them soon.