Installation question

Support
1

I recently subscribed to Surety. I am using a Qolsys IQ4 panel, which has been successfully registered with Surety. It was a former SafeHaven/ADT panel.

I purchased all of my sensors from surety, and went to install today. However, when I go to the advanced settings menu, and use my code, “installation” is not an option. I have tried entering 1111, 1234, 2222 etc, for the installer code, but none work. Can you advise?

2

If you do not know the current Installer Code (default 1111) but you have run a cell test and connected your panel to service, you can login to your Surety account, click on System Manager, then send remote commands to change the Installer Code.