Inheriting DSC Neo HS2032

Support
1

Hello,

I recently took over a home with a DSC system installed with the following: Neo HS2032, 2 DSC keypads, TL880, and sensors (door, windows, and motion). The previous owners ran this setup with a local vendor who was also providing monitoring. My issue now is that I do not have the Installer Code. The vendor will not tell me it and the default code (5555) isn’t working either. Do I need this code to setup Surety monitoring?

2

No, to run the necessary cell test and kick start communication the installer code is not required.

You can access the menu item with the master code. On a Neo you should also be able to trigger the test by just holding [3] for a couple seconds.

After activating service your installer code can be changed remotely. For a DSC Neo please send us a private message request to reset it.