Indoor V523X Won't Install

Support
1

I am trying to install this indoor camera. I’ve tried both on my desktop and phone app. It says it needs to upgrade the firmware and install. It get says connecting to camera, gets to 4% then fails every time. The camera is showing a solid green light which means it’s connected to the network. I have no idea why I can’t add it. I am connecting it via ethernet since I don’t have wps on my router.

2

Have you factory reset this camera? Try that now, any luck after following the steps in the image below?

Screen Shot 2023-09-11 at 12.40.16 PM
Screen Shot 2023-09-11 at 12.40.16 PM1746×1424 101 KB

If no luck, what model of router are you using? Did you have any other issues with adding other camera models?

3

that worked. thanks so much!