IMEI release from Surety

How do I get my IMEI for my panel release from Surety so I can use it with another provider? I have already canceled

Hello,

Your cancellation request was received after hours and will be processed by the appropriate team during normal business hours. As with our previous conversation, the cancellation request was placed after hours, and I assured you it will be handled.

Surety support staff hours are Monday – Friday, 9:00am – 5:30pm ET.