I ordered an image motion sensor (2GIG Image Sensor PIR Motion Detector (2GIG-IMAGE1) (#SC1693)) in February 2016. It was working great until about a month ago. Then, our control unit (2GIG Go!Control Touch Screen Wireless Control Panel (2GIG-CP21-345E) (#SC1000)) reported that the battery was low. I replaced the battery, and it worked fine for about a week. Then we got another low battery warning. Then I replaced it again. About a week or so later, another battery warning. The unit seems to still be operating fine, and taking photos, perhaps the battery warning sensor is broken.
I read on the https://suretyhome.com/forums that in the past some of these image motion sensors were lemons and had to be replaced.
The product manual says it has a 1 year warranty.
Do I need to contact 2gig directly, or can you provide me with a replacement?
I read on the https://suretyhome.com/forums that in the past some of these image motion sensors were lemons and had to be replaced.
This is pretty rare, and usually the issue is resolved through other troubleshooting.
In this case there are a couple things to consider first:
You should only be using Lithium batteries. If you are replacing the batteries with standard Alkaline AA batteries, they will drain very quickly. Looking at the account history your Image Sensor is not reporting that it has ever had batteries replaced. This is a good indication typically that the replacement batteries were alkaline or already low. Also be sure to replace both batteries at the same time. You do not want to use one new battery and one old battery with depleted voltage.
Make sure that the image sensor is reinstalled securely on its mount after replacement. The gyroscopic tamper can generate way too many signals if the IS is resting on a shelf or table.
If you are using lithium batteries and they test with appropriate voltage, a good troubleshooting step is to power cycle the IS by depressing the reset button with a toothpick or paperclip for a few seconds. If no result, the final test would be to remove the IS from the alarm panel, perform a factory reset on the IS, then learn it back in. A reset can only be performed if it is no longer communicating with the panel at the time.