How to Install and Troubleshoot the Alarm.com Indoor Fixed wIR (ADC-520IR)

520IR

Required Items for installation:

  • ADC-V520IR camera and power adapter (included)
  • Broadband (Cable, DSL, or Fiber Optic) Internet connection with router
  • Personal computer or web-enabled tablet
  • Login/password for your Alarm.com account
  • A router with a Wi-Fi Protected Setup (WPS) button or an Ethernet cable
  • If the router does not have a WPS button, and the camera will be connected to a wireless network, you will need the case-sensitive SSID (wireless network name) and the network WEP or WPA key (if encryption is enabled at the router)

Install the cameras:

To ensure sufficient Wi-Fi signal, complete these steps with the camera near its final location but prior to mounting.

Once the ADC-520IR is added to the account, it can be permanently installed using either a wireless broadband connection or wired Ethernet connection.

  1. Connect the camera’s AC adapter and plug it into a non-switched outlet.
  2. Press and hold the camera’s WPS button for three seconds and then press the corresponding WPS button on the router.
    • Note : If the router does not have a WPS button or if you have trouble connecting, use a standard Ethernet cable to connect the camera to the network router.
  3. Wait a few minutes for the camera to connect to the Internet.
  4. Add the device to the account by using the mobile app Video Installation Wizard, or by using a web browser and entering the following web address: www.alarm.com/addcamera (you will need the user name and password if using the Alarm.com Website).
  5. Follow the on-screen instructions to add and set up the video device.
    • Note : If using an Ethernet cable for setup, the camera’s wireless settings can be configured after setup is complete. This must be done while the camera is still connected to the network through the Ethernet cable.
  6. Once the camera is enrolled on the account, power down the camera and install it in its final location using the included hardware.

LED guide

LED pattern Status Description
Solid green Connected to the internet Local network and internet connection with Alarm.com IP.
Blinking green Local network connection Local network connectionwith the local IP address, no internet.
Solid red Power on, or no network connection Power on, system booting up typically 60-90 seconds. If solid red for longer than 60-90 seconds, then there is no local or Internet connection.
Blinking red Camera powering on, or firmware update (for version 101d + only) On camera firmware version 101d +, this indicates the camera is powering on or a firmware update is in progress.
Blinking blue WPS mode WPS mode is active. To enter WPS mode, press and hold the WPS button for 3 seconds.
Solid blue Privacy mode Privacy mode is active. To toggle privacy mode on/off, press and release the WPS button.
Blinking red and green Factory reset The camera is restoring to factory default settings.

Factory Reset

Caution : If the camera is already installed, it may need to be removed from the Alarm.com account and re-added after a factory reset.

To perform a factory reset, use a thin tool (e.g. paperclip) to hold the reset button for about 10–15 seconds.

Factory reset an ADC-V520IR to its default settings

Resetting a device to its factory default settings removes all of its existing programming and memory. Most devices must be removed from the account and re-enrolled after a factory reset.

Important : Wait at least 2 minutes for the device to power on fully before performing the following procedure. The factory reset might fail if the device is still powering on.

Reset procedure
Press and hold the Reset button until the LED rapidly flashes red and green, which usually happens after 15 seconds.

Reset button location
The Reset button can be found in the pinhole located on the back bottom left corner.

Important : Once a video device has been reset, it’s normal for the LED to turn off momentarily. It is best to leave the video device plugged into power and undisturbed for 2 minutes after performing the factory reset.

520IR Common Questions

Can the ADC-V520IR be wireless?

Yes. The ADC-V520IR is compatible with 802.11 b/g/n 2.4 GHz wireless networks.

Can the ADC-V520IR be used outdoors?

No. The ADC-V520IR is intended for indoor use only.

Does the ADC-V520IR have Privacy Mode?

Yes. To enter Privacy Mode, hold the WPS button for one second. Privacy Mode is indicated by a solid blue LED. Press the WPS button again to toggle.

Why is the LED continuously flashing blue?

When this occurs, the WPS button may be stuck in.