Troubleshooting
- If you have issues connecting the camera to the account, power cycle the camera (unplug the power jack from the camera and then plug it back in to restore power) and try adding the camera again.
- If issues persist, Factory Reset the camera to defaults by using the WPS button located on the back of the camera.
Factory reset an ADC-V521IR or 522IR
Resetting a device to its factory default settings removes all of its existing programming and memory. Most devices must be removed from the account and re-enrolled after a factory reset
Important Wait at least 2 minutes for the device to power on fully before performing the following procedure. The factory reset might fail if the device is still powering on.
To do so, Press and hold the Reset button until the LED alternates flashing red and green, which usually happens after 10-15 seconds. The Reset button can be found on the back of the camera.
ADC-V521IR 
ADC-V522IR 
Once a video device has been reset, it is normal for the LED to turn off momentarily. It is best to leave the video device plugged into power and undisturbed for 2 minutes after performing the factory reset.
After being factory reset, the ADC-V522IR reverts to Access Point mode (blinking white LED).