How to clear Panel Tamper message on alarm.com app?

Support
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1

Hi,

I opened my 2GIG panel to check the serial number and since then i am seeing panel tamper message on my alarm.com app.

How do i clear the message on the app?

I did had panel tamper message on 2GIG module, which got cleared after tightening the screw on the the module.

2

Hmm, I don’t see any active trouble conditions for you in Alarm.com. No tampers on the system status.

Can you try logging out and logging back into the app? Any change?

3

I just logged out and logged in back and still see the message.

Please find attached pictures.

IMG_1761
IMG_17614032×3024 2.19 MB
IMG_1762.PNG
IMG_1762.PNG1125×2436 220 KB

4

When you opened the panel, the panels internal tamper switch was triggered. If it has not cleared, it is likely that the switch is askew, or not being pushed down fully by the back plate.

GC2_Tamper

  • Check the back plate, is it firmly seated against the panel using the set screw, or are there gaps/ is the back plate crooked?

  • Internally, are there any power or antenna wires getting in the way of the backplate?

  • If you press down on the tamper for a bit, then release, does the panel tamper or is the switch kind of stuck a bit?

5

Thank You. That did the trick. opened the panel and fixed it again with the screw and panel tamper message disappeared from both panel and app.

6

I have another question not related to the above.

I am updating my alarm permit information on my city website, could you provide me the below information?

Monitored By :

Sold By:

Serviced By :

Installed By :

Srinivas

7

Serviced and Installed by would be labelled: Self

Sold by: Surety

Monitoring is handled by:

AvantGuard Monitoring LLC
P.O. Box 150224
Ogden, UT 84415
(801) 823-6890

Once you have received the alarm permit number, be sure to relay that to us (you can send it via private message) so we can associate the number with your monitoring account.