Does the panel look identical to the one pictured here?
If so that is a Go!Control Panel and compatible with suretyDIY service.
If it does not look like that panel and has a different shape, screen size, it is likely a Sky Panel, which is not compatible.
You can check the model number sticker on the panel as well. What does the model number sticker show?
Modules from the provider you mentioned are always locked to that provider. This is not the case with the majority of providers. “Registered” or “Not Registered” in the cell module radio status screen on the panel does not indicate anything about availability in this case. If you are correct on the prior provider a new cellular module would be required.
If it may have been a different provider, you can verify your module status here using our check tool.
General steps to get started with a 2GIG Go!Control Panel are found here.
In this case however, if you have a Go!Control Panel, this kit would have everything you need to connect to our service.