This is really bizarre, and would like to share some more experiences, perhaps it I could get this resolved sooner with the extra help.
I’m using the HEM and HDSS(Sump Pump). The HEM is identified as a “Power Meter” device and the HDSS is identified as a “Z-Wave Sump Pump Meter”. I have the sump feature activated on my account, I can see the blue (idle) sump pump icon, after my dealer paired it with my flood sensor (in the sump pump basin). The notification for sump pump alerts has been created with all scenarios and recipients selected.
Here is a scenario, the sump pump runs for at least 10 seconds (rather than actually running my sump pump dry in the winter months, I just unplug the sump and connect a power drill to the HDSS and run it on full for a least 10 seconds). What happens next i will separate in to two streams:
Alarm.com app (my phone, Android 9): No notifications that sump is running (via text, email or push). Then I proceed to view the energy usage, so click on Home Energy Meter (parent), then click on the indented Sump Pump energy plot. Nothing listed for 24 hr, 7 days and 21 days. And this is even after waiting hours after the test.
Alarm.com online: I click on activity, energy usage, click on the Home Energy Meter pull down menu and select sump pump. In the 24 hr view, no usage listed (even on the HEM, but this is a separate issue). Then I proceed to the 7 days, 21 days, 6 months and 24 months and the usage appears exactly when I did the Sump Pump test! Further to this, to test if the devices are communicating ‘on demand’ I click on get energy usage now, and it reads both meters no problem within 3 seconds (even when the sump pump is under load).
To recap, these are the issues I’m seeing:
- No notifications at all when the sump pump runs
- No usage shown on the sump pump activity on my app (regardless of time frame), however, it does show when i login at alarm.com to view the 7, 21 days and 6 and 12 month usage but NOT for 24 hrs. usage.
- My HEM does not show 24 hrs usage (only) when i’m viewing usage from my online account (but otherwise, working as it should on the app and online for the other time frames)
Even if somebody wanted it like this, how could you set it up? This is bizarre to say the least.
Thankfully, my sump pump will work when it has to, just I wont know it!