When I first installed my home security system GC3 was the best panel I could get. It was highly recommended by surety, had all the bells and whistles, and presented itself as a solid, reliable choice for years to come.
Within the last couple of years I am experiencing more and more problems with GC3, and the sense I am getting is that 2GIG is not exactly that great of a company that cares, jumps and solves customer problems. It is more of a “we were great once, now we just here for the money, existing contracts and brand inertia”
A few examples would be:
- “motion sensor false alarm” that was reported 2 and a half (!) years ago, and still is not fixed
- more frequent “console tampers” that happen for various reasons, not just bulged back up battery
- “no love for schlage locks” where new firmware upgrades are no longer backwards compatible, and 2GIG does not really care.
there are more, but it’s just a sense I get.
From a quick forum search I see that you guys no longer sell (and I suspect at some point will drop the support for) 2GIG panels.
I did just buy a new 2GIG Verizon LTE 4G cell sled, since my 3G one will stop working soon. But… I’d like to ask you what would be the best action plan here: when should I switch to IQ 2+ 345 Mhz? I understand the answer might be, don’t worry we’ll always support GC3, but there is also reality where Nortek Product Development (devs behind this buggy firmare) will stop producing. I’d just like to understand how much more time do we (2GIG panel owners) have before we need to switch to the “next good panel”.