Garage Doors & IQ-2

[jwcsurety (Jason)]

This is a rare but known ongoing issue which can occur on the MyQ universal hubs, which appears to be a bug in the hub itself, as it has been reported to happen when directly using MyQ. See the thread below for related troubleshooting steps.

MyQ hub is opening both garage doors instead of the on requested

I spoke with Alarm.com again and they had to do some digging but a higher tier tech stated that this is actually a rare issue they have encountered before with the Wifi hub in particular, where ADC will send commands to the hub, but only one works (presumably just the first one to be received). This lends to the random nature and makes it harder to identify. It is an issue between Liftmaster and ADC. They are working with Liftmaster to fix but there is no ETA. There may be a couple work-around…