Every time I open the garage, I get a notification error of “Garage Door Tilt Sensor Disabled” immediately followed by a notification of “Garage Door Enabled”. This wasn’t always the case but started at some point quite a while ago.
The error says “Alarm.com controls were disabled for the Garage Door after two failed open or close attempts. To restore functionality, open or close the garage door locally using the keypad, wall control or clicker.” But I am opening it without fail on the initial try.
What is the model number of the MyQ device labeled Garage Door?
Is that actually a MyQ hub using a tilt sensor for status? If so, replace the battery on the MyQ tilt sensor first, then power cycle the hub. Any change in behavior?
I have a LiftMaster 8500W with built in MyQ, but I also have an Alula RE106 tilt sensor as well. I tested the battery on the CR123A (3V) inside, and it was at 3.04V. I replaced with a new battery just in case, so I guess we can start there and see. I will report back in couple days.
The Alula RE106 would not have any impact in this case. I am referring to a MyQ tilt sensor only used to inform the universal MyQ hub if the door is open.
If you have an overhead with built in wifi instead, then I would first power cycle the router, then power cycle the overhead controller, and see if you continue getting that same disabled message.
It’s triggered every time the garage door is manually opened or closed from the control in the garage. I’ve gotten an uncountable number of these today since someone was home all day and going in and out of the garage.
I’m using a Liftmaster gateway device wired to my LAN, and that connects wirelessly to whatever in the garage. Don’t know if it’s connected to the control on the wall or the opener itself. It’s hugely annoying.
There is a potentially related issue that Alarm.com is investigating which is resulting in Disabled/enabled alerts when the safety eye is tripped.
Logically it should only occur if the safety eye is tripped when trying to close the door, but as of recently MyQ seems to be sending that status every time the safety eye is tripped at any time.
I’ve gotten an uncountable number of these today since someone was home all day and going in and out of the garage.
Is it definitely corresponding to the button press or to the safety eye?
Huh, the safety eye you say? I was assuming it was the button press but I wasn’t home to see it, just getting blown up with notifications. Now that you say it though, the safety eye makes a lot more sense given the frequency of the alerts. When I get a chance I’ll go test for myself and update here, but I’d bet you’re right and it’s not the button at all.
I think you’re right, it’s when the safety eye is tripped. I get two notifications every time, one after another…
First one:
Garage Door was disabled at 10:57 am. (or whatever time the event is)
Alarm.com controls were disabled for the Garage Door after two failed open
Second one:
Garage Door was enabled at 10:57 am. (or whatever time the event is)
The Garage Door was enabled
Have they figured out how to resolve this yet? Any information I can provide them to help resolve this constant error? Thanks!
We were informed previously by Alarm.com that a fix was on the way, however users are still reporting the same issue occurring. According to the Alarm.com reps I have spoken to, Chamberlain is part of addressing this issue, it seems it may originate from them.
As of 6 days ago I was told they were waiting on an update from Chamberlain to see what the status is.
Alarm.com techs are discussing the issue with MyQ and have asked us for examples of the following two things to be able to confirm with MyQ if these have an impact right now.
It is actually expected that since January new hub registrations aren’t experiencing this, but Alarm.com does see it still happening on older setups. If you are able to this morning, can anyone still affected by this test the following?
If you power cycle your gateway and wait 30 minutes or so, does the issue continue?
If you delete and relearn your MyQ hub, does the issue continue?
MyQ devices must be deleted by your dealer. Please send us a private message with the name of the devices you want to remove if you are able to test this.