I’ve read firmware version 1.13 will fix compatibility issues with Schlage door locks. What version of firmware do I have, and can it updated to the latest version?
This video shows where to find the firmware version on your panel.
It looks like this account currently has 1.10.
OTA updates are $15 and can be requested through suretyDIY live chat or by emailing customerservice@suretyDIY.com. However, these take a long time, can cause problems if communication or power is interrupted during that time, and are a one time update.
We recommend using the firmware update cable and updating your firmware locally. It is the quickest method, it allows you to update as soon as firmware is available (OTA is often not available when the firmware is first released), and it is the most reliable.