Are you aware of any issues with update the panel’s firmware from a Windows 8.1 computer? I can’t seem to get the update tool to recognize that it’s connected to the panel.
Are you following the steps below?
Make sure that the cable is connected to the panel prior to powering up the control panel.
I update my panel on 8.1
There is already a discussion on this:
http://suretydiy.com/forums/topic/firmware-update-trouble/#post-12445