I have a fire sensor that continues to cause my iq4 panel to beep. I silenced the alarm and cancelled the message, but the system continued to beep. I opened the sensor to try and get it to connect, but had no luck. I am confused on what the issue is or why the fire sensor randomly disconnected.
There appears to be an unresolved tamper and malfunction status in Alarm.com for that sensor.
Can you confirm is that device powered and installed on its mounting base currently?
Check the expiration date on that smoke detector.
Is the detector chirping or just the panel beeps?
Device is powered on correctly. Had been working for 2 months with zero issues until last night.
The actual panel is beeping, not the sensor, and it won’t stop.
It looks like the system is normal now. If it cleared on its own, I would recommend you open it and double check the tamper and make sure the sensor is being closed correctly and all the way.
For the 3rd time my fire sensor has failed, causing my alarm to beep nonstop at 3am. I don’t know what is causing this, as nothing is touching the sensor to fix it, or go offline. Please advise, I am tired of dealing withthis, literally.
Looking here, the average signal strength for the Smoke Detector is poor. This can be caused by the distance between your system and the device or something between them which is reducing the signal strength or causing interference.
If too much time passes between the panel receiving a heartbeat signal, which is sent periodically to confirm the device is still working and can communicate with the panel, it’ll cause a sensor offline/malfunction trouble condition.
How far is the detector from the panel?
How many walls are between the panel and the detector?
Are they on different floors?
Are there any large metal objects between them?
Are there any devices between them that output a wireless that might cause interference?
There is one uninsulated wall between the sensor and the panel. There is no other material between them, and it is actually the second closest sensor I have to the panel. I have other sensors that are multiple walls behind this one, yet they don’t receive the same failure. This seems like an error in the sensor and not the placement.
Please advise what I can do next.
Thank you. It sounds like there may be a hardware issue with the detector.
Is the device in question the FireFighter smoke alarm audio detector?
That is correct, Nicholas. I had to remove it from the panel, because it would not stop beeping.
Thank you.
I’ll reach out to get the warranty process started.
If there are any final troubleshooting steps to try, I’ll follow up here. Otherwise, we’ll contact you shortly with the RMA information.
Followed up via private message with additional information on getting that FireFighter replaced. Please follow up there with any questions.