Just had a crazy last few minutes and found out something I did not like on how the system works.
My wife and I were cooking and set a smoke detector off, no big deal right. I type my code into the system immediately to acknowledge and silence it. I grab my phone awaiting the call center to call me to check if everything is ok. Couple minutes go by and no call so I figured I typed my code in fast enough. About 5 minutes after the detector goes off I hear on the scanner the FD getting dispatched to my house. A minute later the call center calls me and asks if everything is ok, I tell them its a false alarm and asked why they didn’t call me before calling the FD. And about 5 minutes later the whole fire department shows up on my front door with me having to explain I was cooking. This could have easily been avoided by a simple phone call to me when the event happened. Just like I have it set up for PD. I have three people that get called before they are dispatched. This won’t be the last time I set off a smoke detector while cooking and I don’t want them showing up everytime and charging me for false alarms.
I am posting this hoping others read it and know they will have the FD sent for simply cooking bacon. Don’t expect a call first asking you if you need them sent.
As you can see in my settings, I have PD sent after trying to call me, my dad, and my wife. I cannot edit this setting for fire. Can this be changed on Surety’s end? If not I will have to remove the fire side of my system which I really dont want to do.