I am trying to eliminate the copper lines from Frontier and use the fiber modem from Xfinity to program my Networx panels. We have tried two different fiber lines from the same modem and have the same results. There appears to be a shake/communication issue. The software indicates the panel has picked up, but then the NX8 does not respond after that. When we use the copper line we have, all programming functions properly. Ideal would be to change all systems to cellular, but that is not an option at this time. Is there a better model modem or level of service that would help the software be compatible? Frontier fiber is not an option; every time our clients change to them, their communications fail immediately.
I’m not an expert in that particular system, but do telecom / IT in my day job. I believe that connection is intended to be a standard 300 baud modem connection. Running it over packetized voice (which you would have with any service not provided over copper, unless perhaps muxed from a fiber provided T1 or similar) will not be a great experience.
You may need to ask the provider if they can change the codec on the line for 300 baud modem use (ask for “modem passthrough”). This would typically include settings like G.711, no transcoding, disable echo cancellation, no VAD (voice activity detection), no comfort noise, no packet loss concealment, etc.
This might be hard to do with Tier 1 residential support but if a Comcast business circuit with a real rep or (even better) Comcast Enterprise support you may get the right person on the line. Comcast Enterprise should definitely be able to do this I would think. Good Luck!
Thanks Darren, I will check
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Hello,
Thanks for your interest in Surety!
Based on the information you’ve provided, the issue appears to involve the communication between the Networx panel programming software and the Xfinity fiber/telephone service.
Since this involves programming the Networx panels through a third-party telephone/fiber service and does not involve a Surety service or Alarm.com-supported configuration, we’re unfortunately unable to troubleshoot the modem, telephone signaling, or programming software compatibility.
We would recommend contacting the manufacturer or technical support for the Networx programming software/modem. Xfinity may also be able to confirm what type of telephone service is being provided through the fiber modem and whether it supports the communication requirements of the programming equipment.
We appreciate your understanding.