Fault codes on keypad, but none in Surety?

Support
1

Hi!

I installed a bunch of 5800COMBO’s (smoke + carbon monoxide detectors) to my Vista 20p system.

You can see in my account that on Feb 3rd and 4th I had a wave of sensor offlines/onlines. I killed the power to the panel to hard reboot it, and it’s been mostly OK since (with the exception of one of the detectors having carbon monoxide go offline for a few hours on February 11th).

But it seems every day the keypad will give me a ton of faults from the smoke and carbon monoxide detectors, although none of the alarms have sounded and Surety shows no faults from any of the detectors.

Each time I see them I enter my keycode + 1 to clear the fault.

Are these the old faults? If so, how can I clear them for good?

If they’re not the old faults, what’s happening?

2

The SEM has not reported any additional offline events past the ones you mentioned on 2/3 and 2/4 however it looks like the three smoke detectors have not actually sent a back online restoral since the 2/4 offline event.

If you tamper those sensors does the panel recognize it?

Have you tested those sensors for alarm activation to determine that they work?

You can place your monitoring account on test mode first so operators do not act on the alarm signals by visiting the system manager here and the test my system tab.

3

Hmmm, let me try that. Strange!

4

Ok I’m running into a weird issue.

I delete the zone, re-add it (using the sensor to add the serial code to ensure it can pick it up), and then test the sensor.

The keypad and panel get the smoke sensor test, register the alarm, and beep. But Alarm.com doesn’t see this alarm. As soon as I disarm the system via the keypad to turn the alarm off, Alarm.com shows the sensor as going offline.

A further test no longer goes to the panel and keypad and stays local to the device.

Now, 6 minutes later it comes back online. I try a new test and the keypad, panel, and Alarm.com still does not register it.

Each time I try the CO test it works, sets of the alarm, gets registered by Alarm.com, turns off my thermostats, etc. But also immediately after the smoke detector sensor goes offline again…

5

I see a few other smoke detectors listed. Do you have any other 5800Combo units programmed into the panel that are functioning as expected?

Double check that the smoke detector zones are using Loop 1.

6

They’re all using loop 1.

I have a few in the bedrooms that are operating as expected.

What’s weird is that I’m testing the dining room now, and now all of a sudden I’m getting a wave of offlines from the living room and family room. I haven’t touched them at all.

7

As a test can you try activating one of the bedroom ones? I’d like to compare your history and statuses being sent by the SEM.

And just to be 100%, those are 5800Combo models too?

8

Yeah all 5800combo

I set off one of the bedrooms successfully

But then I realized the issue, and this is embarrassing… But the backplates for the bedrooms were on, the ground floor rooms weren’t on. I haven’t installed them properly yet because we were laying them out and making sure they were working before screwing into the plaster ceilings.

Looks like after putting the back plate on the other 3 everything is working fine?

9

Yep that would do it, the detectors are sending malfunctions rather than standard signals.

After installing/closing them up, they send alarms as expected? If so you should be good to go.

10

Yep, i sent a smoke and a carbon monoxide test for each (dining, living, family). Can you verify you see them on your end too, and that they’re all still online?

11

I see recent alarm activations for those 3 smoke detectors and online restorals.

12

Ok then we’re all good, thanks so much!